Refund policy

Refund policy

Due to the nature of our products — including perishable food, gourmet items, and curated gift boxes — we do not accept returns or exchanges for change of mind. Returns, exchanges, and refunds are only offered for items that arrive defective, damaged, or incorrect.

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately at admin@unveilingsa.com.au if an item is defective, damaged, or if you've received the wrong item. Include your order number and photos of the affected item(s) where possible so we can assess the issue quickly and make it right.

Eligibility for a defective item claim
To be eligible, please contact us within 10 days of receiving your order. We may ask for photos of the item and packaging to help us assess the issue and improve our processes.

Resolution
If your claim is approved, we'll offer a replacement, store credit, or a refund to your original payment method, depending on the situation and item availability. Refunds are processed within 10 business days of approval. Please note it can take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at admin@unveilingsa.com.au.

Non-returnable items
As all items are only eligible for return in cases of defect or damage, this applies uniformly across our range — including perishable goods, gift boxes, personal care products, and sale items. Gift cards are non-refundable.

Exchanges
Because exchanges are only available for defective or incorrect items, we do not offer exchanges for size, taste preference, or change of mind. If you've received a faulty item, contact us and we'll arrange a replacement or refund rather than an exchange purchase.